Shipping Policy
Shipping destinations
FloraFly ships to the United States, United Kingdom, Canada, Australia and New Zealand. Available methods for your delivery address are shown at checkout.
Shipping costs and delivery estimates
Shipping charges and available delivery estimates are displayed at checkout before payment. Delivery dates are estimates and are not guaranteed. Remote-area delivery, customs processing, severe weather, carrier disruption or other events outside our control may cause delays.
Order processing
Orders begin processing after payment is confirmed. Orders containing customized or made-to-order artwork may require additional preparation time; any applicable information will be shown on the product page or communicated to you after purchase.
Tracking
If tracking is available for your shipment, we will send tracking information to the email address provided with the order after the carrier accepts the package. Tracking updates may take time to appear.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and are not included in the product price or shipping charge.
Address accuracy
Please provide a complete and accurate shipping address. Contact us promptly at hengfeilee656@gmail.com if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Lost, delayed or damaged packages
If tracking shows no movement for an extended period, or if your package arrives damaged, contact us at hengfeilee656@gmail.com with your order number and photographs where relevant. We will work with the carrier and assist you in accordance with our Refund Policy.
Contact
Questions about shipping can be sent to hengfeilee656@gmail.com.